Effective Date: September 18, 2025
Welcome to EverGrace Help Center. We're here to help you navigate the platform, create successful fundraisers, make secure donations, and resolve any issues you may encounter.
EverGrace allows individuals and families to raise funds for verified expenses, including medical bills, education costs, living expenses, memorial expenses, and other approved needs.
To get started:
When creating a fundraiser, please ensure all information is accurate and complete. Our verification team reviews submitted documentation before a fundraiser becomes publicly visible.
You may be asked to provide:
Every fundraiser submitted through EverGrace undergoes a verification review. This process helps maintain trust and protects donors.
Verification may take several business days depending on the complexity of the request and the responsiveness of third parties.
Donors can contribute securely using approved payment methods. Donation confirmations are sent via email after a successful transaction.
If you experience issues while donating, please verify your payment information and contact support if the problem persists.
You can manage your account settings by logging in and visiting your profile page. From there, you can:
Please check your spam or junk folder. Ensure that your email address is entered correctly.
Verification times may vary. If your fundraiser has been pending longer than expected, contact our support team.
Use the "Forgot Password" option on the login page to reset your password.
Confirm that your card details are correct and that sufficient funds are available. If the issue continues, contact your payment provider.
EverGrace is committed to maintaining a secure platform. We monitor suspicious activity, review reported fundraisers, and take appropriate action when necessary.
If you believe a fundraiser violates our policies, please use the reporting tools available on the platform.
If you need assistance, our support team is available to help.
Email: support@evergrace.com
Legal Inquiries: legal@evergrace.com
We strive to respond to all support requests as quickly as possible.
