EverGrace Financial (“EverGrace,” “we,” “our,” or “us”) values your privacy and is committed to protecting your personal information. This Privacy Notice explains how we collect, use, store, and share information when you use our website, services, and fundraising platform.

By using EverGrace, you agree to the practices described in this Privacy Notice.

1. Information We Collect

We collect information to operate our platform, verify fundraisers, protect donors, and comply with legal requirements.

A. Information You Provide Directly

Depending on how you use EverGrace, this may include:

• Name, email address, phone number
• Mailing address or billing address
• Fundraiser details and written story
• Uploaded documents (such as bills or invoices)
• Creditor or bill issuer information
• Payment-related information (processed securely by third parties)
• Optional demographic, organization, or affiliation details

B. Sensitive Information

To verify fundraisers and protect donors, we may collect:

• Medical billing documents (with consent)
• Account numbers or bill reference numbers
• Dates of birth (when required for verification)
• Authorization forms (HIPAA or non-medical verification consent)

We only collect sensitive information when it is necessary to verify a bill or creditor.

C. Automatically Collected Information

When you visit our site, we may collect:

• IP address
• Browser type and device information
• Pages visited and interaction data
• Cookies and similar technologies (see Section 9)

2. How We Use Your Information

We use your information to:

• Verify bills and creditors before fundraisers go live
• Assign and manage specialist reviews
• Communicate with bill issuers or creditor
• Process donations securely
• Prevent fraud and misuse of funds
• Comply with legal and regulatory requirements
• Provide customer support and respond to inquiries
• Improve platform functionality and security

EverGrace does not sell your personal information.

3. Fundraiser & Bill Verification

EverGrace is designed around a verification-first model.

Before a fundraiser is published:

• Bills are reviewed by trained specialists
• Creditors are verified or added through a structured review process
• Documentation is checked for accuracy and consistency
• Additional information may be requested if needed

Fundraisers that do not meet our verification standards are not approved.

4. Medical Information & HIPAA Authorization

For medical-related fundraisers:

• We require explicit consent to verify medical bills
• A signed HIPAA authorization allows us to confirm billing details with providers
• We do not access medical records beyond what is necessary to verify billing

Medical information is handled with heightened safeguards and limited access.

5. How We Share Information

We may share information only when necessary and only with trusted parties, including:

• Verified creditors or bill issuers (to confirm billing details)
• Payment processors (e.g., Stripe, PayPal, Braintree)
• Service providers supporting security, hosting, or analytics
• Legal or regulatory authorities when required by law

We do not share personal information for advertising purposes.

6. Payments & Financial Information

EverGrace does not store full payment card information.

Payments are processed through PCI-compliant third-party providers who use industry-standard security measures. Donations are paid directly to verified creditors whenever possible.

7. Data Security

We use administrative, technical, and physical safeguards to protect your information, including:

• SSL/TLS encryption
• Secure cloud storage
• Access controls and audit logs
• Regular security monitoring
• Data minimization practices

While no system can guarantee absolute security, we take reasonable steps to protect your data.

8. Data Retention

We retain personal information only as long as necessary to:

• Complete verification
• Meet legal and regulatory obligations
• Resolve disputes
• Maintain platform integrity

When no longer required, data is securely deleted or anonymized.

9. Cookies & Tracking Technologies

EverGrace uses cookies and similar tools to:

• Enable essential site functionality
• Improve user experience
• Analyze site usage trends

You can manage cookie preferences through your browser settings.

10. Your Rights & Choices

Depending on your location, you may have rights to:

• Access your personal information
• Request corrections
• Request deletion (subject to legal requirements)
• Limit certain data uses

To exercise these rights, contact us using the information below.

11. Children’s Privacy

EverGrace is not intended for children under 13. We do not knowingly collect personal information from children.

12. Changes to This Privacy Notice

We may update this Privacy Notice from time to time. Changes will be posted on this page with an updated “Last Updated” date.

13. Contact Us

If you have questions or concerns about this Privacy Notice or your information, please contact us:

EverGrace Financial
Email: [privacy@evergracefinancial.com]
Website: https://evergracefinancial.com